Global Response

JULY 23, 2023

So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? Advantages of In-House Customer Service Without a doubt, managing customer service in-house offers plenty of advantages.

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Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

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Global Response

SEPTEMBER 11, 2023

There’s a lot of misconceptions around what call centers do and don’t provide, so here’s a few key things to know: A call center is not an answering service. Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers.

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Global Response

APRIL 17, 2023

improve customer satisfaction and results? Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more.

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Global Response

JUNE 20, 2023

As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences. For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses.

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