BlueOcean

OCTOBER 4, 2023

Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JULY 23, 2023

We also implemented state-of-the-art technology that helped drive innovation and improvement to service levels and customer experience, helping Lacoste expand their services , increase online conversions and customer retention and lower their overall costs. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

There are a variety of options for offering multilingual service, including: working with an onshore team that hires multilingual agents working with a nearshore or offshore team where agents frequently speak the languages you need for your customers as well as English (i.e.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62