BlueOcean
OCTOBER 4, 2023
The good news is, in today’s world, there are more options than ever to provide high-quality, cost-effective support in multiple languages if you’re willing to look beyond the traditional live agent model. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.
Ansafone
JULY 12, 2022
In order for customers to feel valued, they need to receive affirmative services that create exceptional experiences. Relationship management is truly the key to repeat business. Additionally, happy customers tend to purchase more products. There are three main drivers that influence purchase decisions: Customer Retention.
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Global Response
NOVEMBER 14, 2023
There are a variety of options for offering multilingual service, including: working with an onshore team that hires multilingual agents working with a nearshore or offshore team where agents frequently speak the languages you need for your customers as well as English (i.e.
Global Response
JULY 23, 2023
How to Fix It: Although this is a relevant concern, it’s actually a very easy one to fix—because there’s actually a number of ways that working with a call center can save you money compared to managing operations in-house. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals?
Global Response
JUNE 20, 2023
You’ll need to determine what types of agents and employees your call centers, how many of each type to hire, the appropriate staffing ratio, and so on—and then hire accordingly. You’ll also have to manage recruitment, onboarding and training for each staff member. Deploying the right technology.
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