Bilingual agents Customer centricity Customer Service Surveys 
Anexa BPO
FEBRUARY 17, 2023
Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.
Anexa BPO
FEBRUARY 23, 2023
They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’. This customer-centric approach focuses on delivering value and ensuring the long-term satisfaction of customers. Would these customers recommend us to their friends and family?
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