Bilingual agents Customer centricity Customer Experience Surveys 
Anexa BPO
FEBRUARY 17, 2023
In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. We were made for that.
Anexa BPO
FEBRUARY 23, 2023
Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.
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