Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

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Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Global Response

JULY 23, 2023

Want to see how our call center teams can help supercharge your customer service efforts and meet your goals? With an outsourced call center, bilingual agents are common. How do call centers manage round-the-clock customer support? Reach out to a Global Response expert today and see how we can help.

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