BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Balto

JULY 21, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. Founded in 2017 and based in St.

Bilingual agents 52

Bilingual agents Contact Center Coaching Sales 52

Global Response

SEPTEMBER 11, 2023

Traditional call centers offer support for inbound or outbound customer communications via voice calls. This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. Contact centers. Outbound call centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JUNE 20, 2023

As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences. For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. while also hiring customer call agents who are located in your country.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62