Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. UCcaS, CCaaS, CPaaS - Everything you need to know.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

AWS Machine Learning

JULY 29, 2022

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.

Contact Center 94

Contact Center Interactive Voice Response Self service Accountability 94

aircall

DECEMBER 23, 2020

Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before. The Importance of VoIP Integrations.

B2B 62

B2B Sales Technology voip 62

aircall

NOVEMBER 17, 2016

Nowadays, you can pick the best service provider to handle each channel you choose to employ. Live chat, email, VoIP business phone , there are specialists for every channel. This is why it’s more important than ever to provide quality self-service resources for your customers. Self-service tools empower customers.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54