Remove Big data Remove Chatbots Remove Self service Remove voip
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Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK

AWS Machine Learning

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

Nowadays, you can pick the best service provider to handle each channel you choose to employ. Live chat, email, VoIP business phone , there are specialists for every channel. This is why it’s more important than ever to provide quality self-service resources for your customers. Self-service tools empower customers.