Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK
AWS Machine Learning
JULY 29, 2022
In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.
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