TechSee

FEBRUARY 1, 2021

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

TechSee

OCTOBER 31, 2018

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices. With Gartner forecasting that 20.4

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Spearline

SEPTEMBER 10, 2019

We had previously looked at what the move toward Augmented Reality and Virtual Reality , enabled by the telecommunications environment, could mean. With ever-larger amounts of data to cope with from surveys, social media, speech analytics, web analytics, etc. Chatbots and Self-Service.

Telecommunications 53

Telecommunications Contact Center Big data Analytics 53

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. An increasing number of customers are demanding self-service options. Messaging applications. Virtual Customer Assistants. TBCASoft, Inc.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. An increasing number of customers are demanding self-service options. Messaging applications. Virtual Customer Assistants. TBCASoft, Inc.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Avaya

OCTOBER 25, 2017

As such, the brand is evolving to streamline self-service and deliver greater bank branch innovation. The bank also leveraged partnerships with major Omani brands such as Oman Air and telecommunications company Omantel to provide added value through contextualized offers linked to its financial products.

Banking 58

Banking Telecommunications Big data Self service 58