TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. While companies continue to make great strides in developing, empowering and supporting their agents, one promising channel that must be further explored is the implementation of visual data into VEA capabilities.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . So, AI is already here, has been here for a while and will continue to support ever increasingly complex customer interactions. AI continues this evolution.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. Just as customers are more satisfied when they enjoy a service with a human touch, companies get a better idea of customer needs when they interact with them personally.

Feedback 60

Feedback Big data Sales Surveys 60

SmartKarrot

APRIL 17, 2023

They can be customized to match a business’s brand voice and personality, and deployed on various platforms like websites, messaging apps, and voice assistants. AI chatbots offer a cost-effective way to automate tasks, streamline communication, and provide a personalized user experience , making them a popular tool for businesses.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10