Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Previously, only the top dogs in any industry had access to phone metrics. The most helpful phone metrics to track.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

8x8

OCTOBER 12, 2017

At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform.

voip 48

voip contact center solutions Analytics Contact Center 48

aircall

MAY 17, 2021

Companies rely heavily on reporting without the advantage of data and analytics that are so critical to establishing efficient, productive workflows. In today’s marketplace, automation, digitization, and big data are your friends. It will lead you to greater operational efficiency and better decision-making.

Transportation 71

Transportation Entertainment voip Construction 71

AWS Machine Learning

JULY 29, 2022

Customer satisfaction is a potent metric that directly influences the profitability of an organization. Amazon Chime PSTN audio uses a SIP media application to create a programmable VoIP application. The Amazon Chime SIP media application works with a Lambda function to programmatically handle the call.

Contact Center 91

Contact Center Interactive Voice Response Self service Accountability 91