Fonolo

NOVEMBER 17, 2020

Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Responsive social support teams see this trend as an opportunity to create a unified customer experience. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before.

B2B 62

B2B Sales Technology voip 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Share responsibility and construct a common goal.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56