aircall

FEBRUARY 24, 2021

Tap into big data. Big data are huge sets of data that reveals trends, patterns, and associations as it relates to your customers. You can even set up a fully-functional virtual call center and manage it remotely. For example, call center software often comes with coaching tools.

Sales 62

Sales Technology call center software CRM 62

Fonolo

NOVEMBER 17, 2020

Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. When preparing to make improvements, call center managers need reliable information.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before.

B2B 62

B2B Sales Technology voip 62