Big data Education Government Self service 
Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.
Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.
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Balto
SEPTEMBER 12, 2023
The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Another convenient self-service option is the knowledge base. Evolving customer expectations.
Lumoa
OCTOBER 31, 2018
Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. With rising customer expectations, good service is no longer good enough. data security, gig economy, AI, machine learning).”
ChurnZero
JANUARY 13, 2023
With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Educating customers in-product and with actionable content is important as customers become more sophisticated. Swati Garg , founder & CEO, Melo Associates.
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