Connect
DECEMBER 11, 2023
Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Every customer interaction will contribute to the wealth of customer data held in this knowledge base.
Connect
APRIL 18, 2024
Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
AUGUST 17, 2017
These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.
TechSee
OCTOBER 9, 2018
The key to reaching this powerful demographic is by understanding that technology is central to their being. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. 5 Enabling technologies to reach Millennials.
Outsource Consultants
DECEMBER 21, 2023
With advances in language processing technologies and an emphasis on cultural training, call centers can now engage customers in ways that resonate locally while operating globally – a leap forward from traditional multilingual support. Customers respond positively when the agent on the other end of the call gets their local context.
DMG Consulting
MAY 21, 2020
Robotic process automation (RPA): We define RPA as software that leverages AI, machine learning, workflow, and other technologies to automate the processing of repetitive tasks, initiate actions, and communicate with other systems or employees. Name This field is for validation purposes and should be left unchanged.
DMG Consulting
AUGUST 31, 2018
These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.
Expert insights. Personalized for you.
96 
Let's personalize your content