Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

VocalCom

AUGUST 26, 2019

Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. Web analytics.

Big data 48

Big data Customer Experience Abandon rate Contact center software 48

Spearline

FEBRUARY 8, 2022

Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone. With many millions of customer conversations happening each and every day, voice traffic is very much “big data”.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. It is therefore essential for customer service teams to show empathy towards customers. To find out more: www.vocalcom.com.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Spearline

JUNE 13, 2019

Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone, therefore telephone conversation is a huge area for CX management. to derive emotional indicators from the conversation, and more.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

CSR Inc.

APRIL 2, 2017

Surrounded by ever more powerful technologies, we are clearly living in the era of big data collection and analysis. Analytics are the information that results from analysis of data or statistics. Analytics tools can be inward-facing – those we use to measure front line performance – or outward- or customer-facing.

Call Center 48

Call Center Analytics Big data First call resolution 48