Big data Customer centricity Employee engagement Government 
ClearAction
APRIL 3, 2015
Answering the question "How does our org structure best serve our customers?" CX governance structure: what does the company need, according to the organization and customers? Improve customer experience by eliminating CX functional boundaries. Make sure employees buy into the Why not just the What.
ClearAction
JUNE 8, 2015
Give agents/employees the tools and authority to make customer-centric decisions…and step away — @MarkOrlan. After all, studies have shown that sports team-like coordination among the managers of various aspects of customer experience yields stronger business results. We all want to win with customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. It will be growing and growing.
Russel Lolacher
NOVEMBER 28, 2022
A few reasons why he is awesome – He’s a speaker and writer on engagement, and the Police Chief of the Mountain View Police Department, rising through their ranks over the last 20 years. A frequent speaker and writer on engagement. . And you don’t know, you know, I’m not a big data guy. Russel Lolacher.
ClearAction
APRIL 18, 2015
Part 2 of this article revisits a #CXO chat on twitter where ideas were discussed on how HR can expand value to the company’s CX goals by facilitating knowledge management, employee engagement, and cross-functional collaboration. Data insights can help maximize ROI of the work done by HR and employees collectively.
Expert insights. Personalized for you.
121 
Let's personalize your content