Beyond Philosophy

SEPTEMBER 25, 2017

The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data.

Big data 284

Big data Journey mapping Consulting Consulting 284

REVE Chat Blog

FEBRUARY 12, 2020

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. This end-to-end integration also helps provide engaging customer experience and allows business transformation with Artificial Intelligence (AI).

Banking 76

Banking Customer Experience Chatbots Big data 76

CustomerSuccessBox

MARCH 14, 2022

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. Customer Success Manager (CSM) Elite. Format: 1-hour on-demand video.

Journey mapping 52

Journey mapping Accountability Construction Management 52

DMG Consulting

APRIL 10, 2017

Thank you for your interest in DMG Consulting’s publications. Reality Check: Will Customer Journey Analytics Be the Next CRM? The up-and-comer is customer journey analytics, or CJA, and it’s in the ring with the incumbent, CRM. Please complete the registration form below. Monthly DMG Newsletter.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

Amity

JUNE 8, 2016

To increase their number, we tweaked our marketing budget to focus on messages and customer segments we knew were more likely to produce Acquaintances, rather than BFFs or Partners.

CRM 67

CRM Journey mapping B2C Government 67

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Practice customer journey mapping to see where in their journey your customers are coming across friction. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Balto

SEPTEMBER 12, 2023

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Instead, you can improve customer experience in physical branches by incorporating customer training venues with showroom-style designs.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52