Big data Consulting Customer emotions Strategy 
Beyond Philosophy
AUGUST 15, 2019
This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
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NobelBiz
AUGUST 3, 2021
However, the larger the contact centers, the less management appears to support this strategy which is a mistake. Today, speech analytics is the product of huge investment to thoroughly analyze vast quantities of conversations and find crucial information that leads to a better understanding of the customer’s words, intentions, and behavior.
Beyond Philosophy
NOVEMBER 19, 2020
These clues affect our emotions, shape our attitudes, and guide our actions. He says we need to begin to understand customer emotions and what stimulates them. You might recall that I recently discussed Customer Science on a podcast. It appeals to me because it uses a data-driven approach.
Balto
SEPTEMBER 12, 2023
Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Instead, you can improve customer experience in physical branches by incorporating customer training venues with showroom-style designs.
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