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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. Creator: Nils Vinje , Founder & CEO, Glide Consulting.

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Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example. Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently.

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Top 5 Udemy Courses to Upskill Your Customer Success Career

ChurnZero

How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers. Description: “Be more data-driven!” Becoming data-driven isn’t about using data–it’s about using data correctly.

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