Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Strategies in Optimizing Call Center Customer Support for Increased Revenue. For companies looking to establish a customer-first mindset at their call center, the essential part is to understand the customers in terms of their interests, behavior and needs.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Omnichannel, Cloud-Based Contact Centers.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

FEBRUARY 24, 2021

For example, if one of your sales teams generates $10 million in revenue and the cost of operating your call center is $2 million annually, your sales team’s efficiency would be 500%: ($10 million ÷ $2 million)*100 = 500%. Tap into big data. Invest in the right call center software.

Sales 62

Sales Technology call center software CRM 62

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center.

Contact Center 100

Contact Center contact center solutions Transportation Government 100

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before.

B2B 62

B2B Sales Technology voip 62

aircall

NOVEMBER 17, 2016

As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. In many cases, humans are still the best at handling the analysis portion of big data, which is qualified and time-consuming work. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54