VocalCom

MAY 21, 2018

Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Big data can be used in many ways to provide proactive service.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

VocalCom

NOVEMBER 26, 2018

According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. Metrics that measure customer satisfaction: by rating the quality of the interaction that a customer has just had with an agent (regardless of the channel) for example. NPS, and CES are the most classic in this category.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52