NobelBiz

FEBRUARY 22, 2023

Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client. As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. Metrics are then saved in your call center software’s database.

Analytics 52

Analytics Call Center Big data Contact Center 52

Blueship Call Center

JANUARY 8, 2021

In this endeavor of theirs, outbound call center outsourcing can be really useful. Outbound Call Center Outsourcing vs In-House Process. If you don’t already have a fully-functional outbound calling process, then it would be very hard to hire new workforce in these testing times.

outsourcing 40

outsourcing Call Center Big data Interactive Voice Response 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Strategies in Optimizing Call Center Customer Support for Increased Revenue. For companies looking to establish a customer-first mindset at their call center, the essential part is to understand the customers in terms of their interests, behavior and needs.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. The solution is compatible with all major call center infrastructure vendors (Avaya, Genesys, Cisco, etc.) and cloud-based call center offerings.

Contact Center 116

Contact Center Technology Self service Call Center 116

ShepHyken

APRIL 28, 2017

I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Relying on outdated legacy systems. Orchestrating a SCV is crucial.

Customer Service 229

Customer Service Contact Center Technology Big data 229

TechSee

APRIL 3, 2018

For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition. The relationship with your customers only begins with the sale. Customer care and support – TechSee.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

aircall

NOVEMBER 17, 2016

Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54