TMP Direct

APRIL 24, 2024

TMP Direct, a seasoned Business Process Outsourcing (BPO) company, takes a deeper dive into the fascinating transformation of sales support, exploring the profound impact of technology on customer interactions. Businesses now possess a wealth of customer data within their reach that goes beyond details such as demographics.

Sales 40

Sales Business Process Outsourcing Analytics Big data 40

Merchants

SEPTEMBER 3, 2019

Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer experiences. appeared first on Business Process Outsourcing Services | Merchants. The post How Tech improves the airline customers’ experience?

Airlines 40

Airlines Customer Experience Business Process Outsourcing Big data 40

COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, In late March 2020, Shandong Sunshine Financial Service Information Technology Co.,

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Customer Guru

MAY 1, 2018

Prior to Simplilearn, Mr. Sridhar has been associated with the IT and Business Process Outsourcing industry at various management positions, where he has led large teams, engaged with clients across geographies and held other top-line and bottom-line responsibilities. gets trained by a big-data expert from India or U.K,

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Analytics 28

Analytics Benchmark Business Process Outsourcing outsourcing 28

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Select VoiceCom Blog

SEPTEMBER 29, 2022

The exponential growth of technology paved the way for drastic shifts in traditional businesses in the past ten years, particularly in how they operate and engage with customers. Today, enterprises are experimenting with artificial intelligence, cloud computing, big data, and the Internet of Things to stay ahead of the game.

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52