AWS Machine Learning

JULY 29, 2022

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). Traditional IVRs, however, typically follow a pre-determined sequence, without the ability to respond intelligently to customer requests.

Contact Center 92

Contact Center Interactive Voice Response Self service Accountability 92

Fonolo

SEPTEMBER 4, 2018

We addressed this on the blog: No, Google’s Duplex is Not Going to Replace Call Centers. My best guess as to why we see agent employment increasing: The universe of transactions that we do remotely keeps expanding (displacing in-person interactions), and this outweighs any contraction we get from automation. Self-Service Substitution.

Call Center 209

Call Center Self service Contact Center Chatbots 209

VocalCom

MAY 21, 2018

Many brands use IVR menus to serve their mobile customers, believing that the technology saves time. Only then can IVR menus truly serve customers well and save them time. Artificial intelligence enhances self-service while making customer experiences more personalized.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

ConvergeOne

DECEMBER 7, 2021

The purpose of this blog post is to help folks understand why this is important and how it relates specifically to customer experience. This is where we can currently apply some of the remaining components such as AI, machine learning, automation, big data, and analytics.

APIs 90

APIs Big data Analytics Engineering 90

VocalCom

NOVEMBER 26, 2018

Big data is another important resource for designing proactive customer experiences. Empower customers through self-service. IVR menus should be designed to reflect current company issues and events and always route customers to the most appropriate agents. Give your customers the support they need proactively.

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. The most popular cloud-based services: UCaaS, CCaas, and CPaaS. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. billion by 2023. It’s that quick and easy to use.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Avaya

DECEMBER 4, 2017

Keeping customers satisfied requires a “single view of the customer across all contact points, interactions and time lines,” according to the Frost & Sullivan study “Are You Enabling Extraordinary Customer Journeys?”. Big data analytics. appeared first on Avaya Connected Blog. Can your contact center do this?

Contact Center 69

Contact Center contact center solutions Interactive Voice Response Big data 69