Big data Blog Customer effort Self service 
VocalCom
MAY 21, 2018
Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Only then can IVR menus truly serve customers well and save them time.
VocalCom
NOVEMBER 26, 2018
According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers That Stick
NOVEMBER 13, 2014
Most of my efforts are spent identifying ways to improve customer effort and experience. In your own personal experience, has customer service gotten better or worse in the past five years? I feel customer service has improved. To connect with Sean Hawkins further, visit him at his blog.
Mindtouch
APRIL 2, 2018
Agile for support increases efficiency, reduces customer effort , and delivers more value to customers faster. Dr. Michael Wu gave an engaging presentation showing how data tells a story. Dr. Wu pointed out that big data alone doesn’t provide the necessary information for machine learning because not all data is relevant.
aircall
NOVEMBER 17, 2016
This is why it’s more important than ever to provide quality self-service resources for your customers. Even shoehorning Millennials under the umbrella of “customer service trends” can be grating, since Gen Y resents generalization. Self-service tools empower customers.
Expert insights. Personalized for you.
48 
Let's personalize your content