Taylor Reach Group
JUNE 9, 2020
While work-at-home strategies have their upsides, US contact centers struggle with providing uninterrupted, “quality” services in the face of longer wait times, stressed workers, and the occasional background noise from pets and children. It’s time to take a deeper dive into the word of virtual agents.
SmartAction
JUNE 27, 2023
Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past. No worries!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
JUNE 9, 2023
Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. enhancing efficiency and reducing wait times. Chatbots and virtual agents may provide irrelevant or inaccurate responses.
Creative Virtual
DECEMBER 10, 2020
This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.
Interactions
MAY 14, 2020
Combined with the increase of call volume, it means long wait times for customers and a negative customer experience. . For more information about incorporating AI into your business strategy post-COVID, check out our eBook Best Practices for Future-Proofing Your Contact Center to learn more. . The Golden Opportunity.
Interactions
OCTOBER 15, 2021
You could call a brand, speak with a very friendly agent and still have a bad experience. Or, you could call a brand, have zero wait time, and still have a bad experience. In fact, even human agents can deliver unnatural and complicated conversations. This can also save time. Here are three considerations: .
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. By breaking down the user’s request, the virtual agent can better understand what the user needs.
Expert insights. Personalized for you.
129 
Let's personalize your content