Quality Contact Solutions

DECEMBER 31, 1969

Are you considering outsourcing your inhouse customer care? There are many key steps and factors that come into play when considering outsourcing. How do I pick the right outsource partner? So, how do you Successfully Outsource your Inhouse Customer Care? Find your outsource partner. Find your outsource partner.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. The fact is, I need to inspire my customer-facing staff to leverage best practices to increase sales. The topic of increasing sales is so prevalent that thousands of books and articles are published.

Sales 98

Sales Upselling B2C Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

What type of technology is needed to outsource your program or book of business successfully? Questions to consider: What does the call center or outsourced call center services resume look like? Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. Let’s get to work.

Call Center 40

Call Center Wireless outsourcing B2C 40

Quality Contact Solutions

DECEMBER 31, 1969

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes, and efficiencies, enabling her clients to achieve better outcomes.

Call Center 40

Call Center Metrics First call resolution Schedule adherence 40