Best practices Metrics Morale Seminar 
JustCall
MARCH 7, 2023
Read on for to know more on the same, along with pro tips and strategies to create a sales process tailored to a digital ecosystem and discover some of the best practices for hybrid work. This article reveals the pros and cons of this work model and some hybrid workplace best practices to build a productive team.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JULY 27, 2021
These days, there are tons of key performance indicators (KPIs) and call center metrics to evaluate call center performance and call center agent performance. Net promoter score (NPS) is a metric that measures the likelihood of a customer recommending the company to friends, family, and colleagues. Post-evaluation best practices.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
NobelBiz
AUGUST 14, 2023
Outcomes: The immediate result is clear – a drastic reduction in wasted time for agents and an uptick in efficiency metrics. But, from a broader standpoint, it paves the way for better agent morale, more meaningful customer interactions, and heightened overall call center efficacy.
Expert insights. Personalized for you.
52 
Let's personalize your content