Best practices, Interactive Voice Response, Morale and voip

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Best practices

Interactive Voice Response

Morale

voip

Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications.

contact center workforce

contact center workforce Best practices Contact Center Employee engagement

Virtual Call Center Software: Here’s All You Need to Know

aircall

OCTOBER 5, 2016

More and more people work from home, and with the advent of VOIP technology, virtual call centers have become increasingly prevalent. A virtual call center can reduce your employee turnover, boost your employees’ morale, and make for much improved customer service. A relaxed, contented staff is a more efficient one. Eco-friendly.

virtual call center

virtual call center call center software Call Center outsourcing

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Virtual Call Center Software: Here’s All You Need to Know

Webinars

Stay Connected