product ai-coaching 
Balto
JANUARY 22, 2024
The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. What Is Generative AI?
Balto
SEPTEMBER 18, 2023
Real-time agent assist software has provided contact center teams with an innovative, data-driven AI-powered solution that instantly guides agents during live calls, ensuring the best outcomes for your customers. It provides reps with near-instant, real-time assistance based on advanced customer sentiment machine-learning algorithms.
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Balto
AUGUST 24, 2022
Maintain Up-to-Date Scripts and Information Access. Therefore, it’s imperative to stay on top of current plans and pending changes with updated scripts and easily accessible information. But there’s an easier and more effective way, and that’s with an AI-powered system like Balto’s. Coach in Real-Time.
SharpenCX
MAY 16, 2022
The communications can include a mix of sales inquiries, changes to orders, questions about billing, complaints about your product and more. 7 Best Practices for Running an Effective Outbound Contact Center. Let’s explore best practices for helping your agents experience successful calls and provide a memorable experience.
Call Experts
OCTOBER 5, 2023
Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Ideally your partner will have a blend of both for redundancy.
Balto
FEBRUARY 6, 2023
When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Do you offer variable compensation?
Call Experts
APRIL 8, 2024
Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Ideally your partner will have a blend of both for redundancy.
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