inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

Noble Systems

MARCH 18, 2021

In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. Healthcare Call Center Best Practices and Trends to Consider. Advanced Self Service Enhances Efficiency and Frees Agents. Case Study: BC Services. AI enhances patient care.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Noble Systems

MARCH 19, 2021

You won’t have to transfer a caller around to get them an answer – which is often one of the biggest customer complaints about customer service. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. Yeah, I think the first thing is just starting with the agent self-service experience.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Playvox

JUNE 22, 2023

Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls. Incorporate gamification and other engagement tactics to boost retention of content. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. For more information on digital omnichannel ticketing systems, check out our eBook, Best Practices for Digital Omnichannel Customer Service.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52