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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2020 – 2021 Workforce Management Product and Market Report. For more information, visit www.dmgconsult.com. # # #.

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Modernizing the Enterprise with Back Office Automation

Verint

Gaining management insight into whether or not associates were following standards and best practices and adhering to compliance requirements. They automated repetitive back-office processes and created additional resource capacity to focus more on the customer. The overall result?