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9 Call Center Environment Best Practices

Callminer

Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. When it comes to fostering better behavior and improving morale across your workforce, rewards play a particularly important role. Read on for actionable tips and advice.

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Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications.