NICE inContact

DECEMBER 17, 2018

At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Gartner isn’t the only independent analyst firm to name NICE inContact a leader for cloud contact center solutions. And isn’t that music to every business’ ears? Download the full Gartner Magic Quadrant report.

Multichannel 48

Multichannel Contact Center contact center solutions Cloud contact 48

VocalCom

MARCH 12, 2018

In this manner, they are empowered to share their best practices with colleagues who can benefit from such knowledge. Giving employees a chance to talk and learn from each other empowers them to do their best. Contact center managers can empower agents by giving them greater autonomy. Give them autonomy.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

Playvox

MAY 4, 2023

A true omnichannel contact center integrates its engagement channels so that agents have full access to a customer’s history, no matter what channel they reach out in. Multichannel contact centers offer service in many digital channels, but those channels are siloed. Don’t you feel the same?

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools.

Customer Service 48

Customer Service contact center solutions Telecommunications Contact Center 48

NICE inContact

JANUARY 10, 2018

Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. in the technology capabilities category – compared to other cloud contact center solutions.

contact center solutions 48

contact center solutions Cloud contact Contact Center Multichannel 48

VocalCom

OCTOBER 9, 2017

Agents can discuss their strengths and weaknesses and share their best practices with one another, creating a team spirit while driving brand success. Teams may be created to compete against one another, and agents may also be rewarded for their individual efforts. Use advanced technologies for better performance.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Agents can discuss their strengths and weaknesses and share their best practices with one another, creating a team spirit while driving brand success. Teams may be created to compete against one another, and agents may also be rewarded for their individual efforts. Use advanced technologies for better performance.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

NOVEMBER 6, 2017

Do they have tips for best practices? With their comments, your brand can improve practices by taking measures such as revising call scripts, matching agents to the best roles, and better integrating technology for seamless customer experiences. Are there frequently occurring issues that need to be addressed?

Customer Service 48

Customer Service Contact center software Contact Center Interactive Voice Response 48

VocalCom

MAY 15, 2017

Such feedback may also be used to revise call scripts, optimize routing practices, and devise best practices for the contact center as a whole. Peers may discuss their experiences, and the most productive agents may share their advice with those who have longer AHT.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

In addition, top-performing agents may share their best practices with peers. Gamification can also be a fun way to encourage healthy competition during training practices. Roleplaying is an excellent way to help agents practice their communication skills while learning to understand how customers feel.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

JUNE 5, 2017

As they interact with customers day after day, they have important insights to offer regarding best practices. Agents should be involved in both the creation and revision of call scripts. Relying solely on scripts for complex issues.

Scripts 48

Scripts Contact center software Contact Center Interactive Voice Response 48