VocalCom

JUNE 5, 2017

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. However, as service cases vary in nature and customers continue to seek a human touch, agents must remain spontaneous and be able to adapt the use of call scripts to each individual situation.

Scripts 48

Scripts Contact center software Contact Center Interactive Voice Response 48

VocalCom

OCTOBER 9, 2017

Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. Agents can discuss their strengths and weaknesses and share their best practices with one another, creating a team spirit while driving brand success.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. Agents can discuss their strengths and weaknesses and share their best practices with one another, creating a team spirit while driving brand success.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

MAY 15, 2017

For example, they should be able to use a CRM database effortlessly, understand how and when to route customers to other agents, and know how to use call scripts effectively. Such feedback may also be used to revise call scripts, optimize routing practices, and devise best practices for the contact center as a whole.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

In addition, top-performing agents may share their best practices with peers. Gamification can also be a fun way to encourage healthy competition during training practices. Roleplaying is an excellent way to help agents practice their communication skills while learning to understand how customers feel.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

NOVEMBER 6, 2017

Do they have tips for best practices? With their comments, your brand can improve practices by taking measures such as revising call scripts, matching agents to the best roles, and better integrating technology for seamless customer experiences. Are there frequently occurring issues that need to be addressed?

Customer Service 48

Customer Service Contact center software Contact Center Interactive Voice Response 48