CSM Magazine

AUGUST 31, 2023

At times, a customer’s problem may require further escalation to a higher authority, and in such cases, it is important for the customer to be informed about the status of their issue. Quick resolution of queries also helps reduce wait times and ensures that customers can get on with their day without their experiences being marred.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Studies show that computer-telephone integration r educes the average length of a call. Ask for training.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel. How Support Teams Use a Cloud-Based Phone System.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Studies show that computer-telephone integration r educes the average length of a call. Ask for training.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54