Best practices, Call flow, Government and Scripts

8 cross-industry knowledge management strategies to leverage during a crisis

Talkdesk

JUNE 18, 2020

By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner. ProcedureFlow makes your employees experts faster.

Management

Management Government Call flow Scripts

Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Retrieved February 7, 2023, from [link] Balto.

Contact Center

Contact Center Coaching Surveys Scripts

Customer Contact Central

8 cross-industry knowledge management strategies to leverage during a crisis

Is the Contact Center a Good Career? Tenured Agents Say Yes

Webinars

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