Uniphore

AUGUST 12, 2021

The same holds true in the contact center. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. 4) Productivity.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52