Uniphore

AUGUST 12, 2021

Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

JustCall

MARCH 9, 2023

RingCentral RingCentral RingCentral is one of the best contact center software if you wish to inculcate best practices of contact center management. Contact Center Best Practices Contact center quality management software can only provide you with the toolkit you need to function well.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 84

Virtual Agent Self service outsourcing Call flow 84

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45