ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. Comprehensive Call Center Metrics Report.

Best practices 224

Best practices Call Center Average Handle Time virtual call center 224

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. MSP call centers often handle a large volume of calls.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. 4) Productivity.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. 4) Productivity.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. What to look for when choosing healthcare call center software?

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52