Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Below are some of the best practices to be a successful outsource telemarking supervisor.??. I will never forget the first time I received feedback on an outbound call from my supervisor. Communication: ?

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

MARCH 22, 2021

Goal setting plays an integral role in determining how to implement an inbound call center program successfully. Goal setting & metrics for the inbound call center. Is it first call resolution %, service level %, the average time to answer, etc.? Key metrics.

Call Center 98

Call Center First call resolution Abandon rate industry standards 98

Quality Contact Solutions

DECEMBER 31, 1969

Do you have metrics in place so you can measure and track key performance indicators ( KPI’s )? Schedule A Call With An Expert. The choice about what metrics to measure and track is an integral part of a successful strategy for an outbound call center campaign. First Call Close. Calls per Agent.

Call Center 49

Call Center Metrics Scripts Sales 49