NobelBiz

MARCH 26, 2024

By leveraging cutting-edge technologies, CXA revolutionizes the way businesses interact with their customers, providing seamless experiences across various touch points. In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NICE inContact

DECEMBER 21, 2015

In order to have a successful and credible Quality Management program, calibrations should be included as a key driver. Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience. Choose your calibration type. Calibrate with your customers.

Calibration 48

Calibration Agent Empowerment Quality management Contact Center 48

Totango

JULY 21, 2020

Marketing should also have visibility into customer data so they can promote more training events, best practices, or quick how-to videos to drive engagement. The right customer success software can reduce customer churn during this pandemic by making it easy to be agile and responsive to your customers and the environment.

SaaS 64

SaaS Calibration Enterprise Customer retention 64

Customer Centric Support

JULY 18, 2017

Tips for creating a customer-centric quality management program. When implemented well, a Quality Management program has the potential to revolutionize both the agent and the customer experience. Check out how Jeremy Watkin does a “quality alignment check” which includes the voice of the customer.

Quality management 61

Quality management Management Coaching Calibration 61

NobelBiz

APRIL 18, 2023

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Implementing Continuous Training and Development Investing in ongoing training and development helps call center agents to stay up-to-date with industry trends, product knowledge, and best practices. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

ChurnZero

MARCH 17, 2022

For startups, I highly recommend that you stay focused and not try to build a perfect customer health score at once (and be okay with a simpler-than-expected customer health score!). If they have a different perspective of the customer that doesn’t match what you are seeing, then it will be a tough time going forward.

Metrics 97

Metrics Calibration Accountability Customer Experience 97

ChurnZero

MARCH 17, 2022

For startups, I highly recommend that you stay focused and not try to build a perfect customer health score at once (and be okay with a simpler-than-expected customer health score!). If they have a different perspective of the customer that doesn’t match what you are seeing, then it will be a tough time going forward.

Metrics 52

Metrics Calibration Accountability Customer Experience 52