CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Staff up during test call season. Staff up during test call season.

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COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. Its role is to maintain the best practices and requirements in the COPC CX Standard.

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Blueship Call Center

NOVEMBER 28, 2023

For this reason, you want to think about using top call center outsourcing companies. Proficient email operations teams will impart their knowledge and wisdom, highlighting essential best practices. It takes a well-honed ability to increase email message optimisation, customization, and client targeting.

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pindrop

AUGUST 16, 2021

Be equipped with the latest caller authentication insights and best practices. Average Handle Time (AHT) is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including call hold times and transfers. Watch the Webinar.

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