Quality Contact Solutions

DECEMBER 10, 2021

In their November 3rd issue, Forbes magazine published a report from The Conference Board, which gave their predictions for? Global supply chain issues, labor challenges, COVID-19, which won’t go away, and inflation resulting from the previously mentioned threats are expected to continue challenging businesses.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Analytics 210

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. I just did a piece for Intelligent Sourcing Magazine. And so I like to stay on top of that.

Technology 52

Technology Self service Contact Center Analytics 52