Fonolo

AUGUST 25, 2020

Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple. They’ve become an industry standard, which helps because customers know how to answer them quickly.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. You can use this to resolve customer service complaints that have been missed — and even create brand evangelists.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Tethr

OCTOBER 2, 2020

Add on the tools your front-line staff use to respond (customer support ticketing systems and entire enterprise CRM solutions for the contact center), and you’ve got plenty of touchpoints where a customer interaction can potentially occur. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 105

Customer effort Customer Care Coaching Surveys 105