What Support Metrics Should SaaS Companies be Using?
Kayako
JULY 27, 2017
Do you get an increase in volume when a webinar is broadcast? It is averaged across all customers for a certain period of time: a day, a week, a month, or a year. Just like conversation volume, it is most useful when compared to previous periods, but also good to set up against a benchmark. Every week? What will it tell you?
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