Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. So existing insurers need to benchmark themselves against these new competitors if they want to thrive. Insurance, Mobile, Multichannel Customer Service, Self-service.

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. In 1999, it implemented the country’s first self-service express check-in kiosks. lana (@Lana1995X) March 22, 2019.

Airlines 78

Airlines Transportation Contact Center Self service 78

Eptica

APRIL 18, 2018

Here’s a five point check-list for the industry to consider: Automate routine interactions: Reduce the load on more expensive channels by introducing web self-service and chatbots for fast answers to routine queries. Benchmark : Continually improve by comparing your brand against acknowledged CX leaders, whatever their industry.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

AWS Machine Learning

APRIL 22, 2024

While ESG remains a key aspect of sustainability, tapping into industry-specific expertise across sectors such as energy , supply chain , and manufacturing, transportation, or agriculture can uncover diverse generative AI for sustainability use cases tailored to your business’s applications.

Best practices 115

Best practices Benchmark Transportation Engineering 115

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. Yeah, I think the first thing is just starting with the agent self-service experience. So I think that’s really important.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Expivia

JANUARY 29, 2021

But as we’re seeing many people buying their first homes and those major life events, they’re coming to us and more and more their expectation of what white-glove service, what white glove experiences, isn’t that concierge moment of talking to someone on the phone. It is the self-service functionality. Technology is what we do.

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 5, 2021

But as we’re seeing many people buying their first homes and those major life events, they’re coming to us and more and more their expectation of what white-glove service, what white glove experiences, isn’t that concierge moment of talking to someone on the phone. It is the self-service functionality.

Customer Care 52

Customer Care CRM Self service Call Center 52