ClearAction

JULY 23, 2023

B2B firms often have dedicated sales teams who pursue strong relationships with customers. You may also have sales operations, revenue operations, and marketing operations teams who are committed to efficiency, effectiveness, and silo-smoothing for customers and touch-points. What are some of the opportunity costs?

Government 62

Government B2B Customer Experience Enterprise 62

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Balto

NOVEMBER 28, 2023

Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.

Quality management 52

Quality management Call Center Management Contact Center 52

Answer Dash

APRIL 16, 2019

At another company, the sales reps were using the same service model, services set and pricing structure for everyone,” Magers recalls. They conducted expectations-based segmentation and identified customers who were (a) price-elastic quality buyers, (b) value-conscious for profit targets, and (c) service-oriented. “The

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76